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Arno B

1 reviews | Active since Feb 2018

08 Apr 2019, 14:12

INCORRECT BILLING

Where do i begin.. i currently have two contracts with you guys, the one i took out back in 2017 which i was paying R799.00 a month, i then took our a data contract in January 2019 this was around the beginning of the month for R540.00. It was explained to me that they will be deducting extra on my account due to pro-rata which i understood. With that being said at the end of January you were suppose to deduct round about R1340.00 but that was not the case you guys debited R2247.25 from my account. I queried this at the branch and it was explained to me that they did not load the promotion on correctly so my account will be credited. I got an sms back from Zamangwane Nkosi who confirmed that my credit note was approved of R1258.77. So from my understanding my account was in a credit so i wont need to pay the end of February but to my ****ing suprise again you deduct my account R1843.99 for what? my account was already in a credit!!!! i reversed that payment knowing that the account was in a credit and then A ****ING GAIN you deduct my account end of March for R1934.71 so i reversed it again. I made a payment manual on the MTN app for the R799.00 and R540.00 to show im paying the correct amount.

This is absolute bull****, i have been a loyal customer and never had any bad experience with MTN but now this ****. I want this resolved immediately as this could impact my credit profile negatively.

0
Replies (2)
MTN South Africa
MTN South Africa's reply09 Apr 2019, 08:07
Official
 Good day Arno  Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.  I have escalated your query to the MTN Billing dept for a detailed calculation on the account, however in the interim you still need to make a payment for the contracts that you signed for. You have 2 contracts amounting to R1337.99 per month.  2 months payment have been cancelled and returned by the bank and need to be paid asap. Your contracts have been adjusted and below are the details of such: ***-R799.00 ***-R538.99 Total= R1337.99 *2 months =R2675.98 payable asap. A credit note of R1415.25 was already done on 25-02-2019, this was for over charge on  *** for 2 months.

I will contact you with when the billing dept responds, however you must try to make payment asap.  Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.  Warm regards Roanne Juggannadh Complaints Management Team 

Best regards,

AB
Arno B's update09 Apr 2019, 10:35
Reviewer Update
No i do not accept this, you guys just suspended my ****ing service for **** you guys caused. I paid at the end of Jan, more than im suppose to pay and then you credited my account which means at the end of February the credit to my account should cover that months installment but you guys deducted again end of Feb more than you suppose to so i reversed it because the credit covered that months installment and now end of March you dedcuted more than you suppose so i reversed the payment and made a manual payment on the MTN app of R799 and R540