TT
Tania T
1 reviews | Active since Feb 2019
03 Feb 2019, 21:57
Incorrect billing
Signed up for an internet contract with mtn. Debited 4x the agreed amount. After numerous calls this has still not been credited. In fact, they debited my account again??????????????
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MTN South Africa's replyOfficial
04 Feb 2019, 12:50Good day Tania,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, we will do a follow-up on your query with our billing department and revert to you. Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, we will do a follow-up on your query with our billing department and revert to you. Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply04 Feb 2019, 12:50
Official
Good day Tania,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, we will do a follow-up on your query with our billing department and revert to you. Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, we will do a follow-up on your query with our billing department and revert to you. Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,