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1 reviews | Active since Jul 2014

28 Sept 2018, 08:37

Incorrect billing

When my contract ended on the last day of August,i said i said a contract of under R100 which is what I agreed on the call with the sales person, now i am surprised to be getting a bill of over R500 ,I aint paying any cent more than what I agreed upon as I stated that I needed only data less than R100 and I was promised 150minutes free for being a loyal customer.Stop sending me these ridiculous bill as my bill is only R89/R98 but not more than R100

0
Replies (3)
MTN South Africa
MTN South Africa's reply01 Oct 2018, 09:15
Official

Good day

Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.

We will investigate and provide you with feedback.

Warm regards

Sizwe Schoeman

Complaints Management team

Best regards,

MTN South Africa
MTN South Africa's reply02 Oct 2018, 13:28
Official

Good day

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

Please accept my apologies for any inconvenience caused

Warm regards

Sizwe Schoeman

Complaints Management team

Best regards,

MTN South Africa
MTN South Africa's reply02 Oct 2018, 13:29
Official

Good day

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

Please accept my apologies for any inconvenience caused

Warm regards

Sizwe Schoeman

Complaints Management team

Best regards,