Incorrect billing
To whom it may concern
I’m really so dissatisfied with this network. I find absolutely no pleasure being part with it, matter of the fact if I could I would leave the network as a whole.
My normal monthly installments for my phone is R932 with the insurance every month since April 2017. I have been on MTN for many years and preferred the debit order option.
I changed jobs and requested that my debit order be moved to the 25th and it was never done. I called and changed the debit into cash, not knowing o have opened a can of worms for myself.
I have been paying MTN every month religiously the amount requested which is R932 every month by EFT. Until in June I noticed that the balance due was R945 from R932. I paid it thinking it was because I had changed the debit order.
Today I get my statement that I’m billed R1427,77 which I was puzzled and was advised of a usage limit. I have never changed or requested a usage limit.
When the data and airtime depletes I normally purchase bundles and airtime on my own accord and this is a pattern I have been doing since I got my contract.
I certainly will not be paying R1427,77 because I believe this is a way of ******** people. I do not utilize YOUR limit and the only thing I get from YOU is what is sent to me every month on the 14th when that is done I BUY my own data or airtime.
I’m beyond angry of this kind of mistreatment I have received from this network and certainly don’t appreciate it.
I have logged a dispute by phone with ref# ********** 87.
Name:Zinhle Ramasike Number: ********** 710
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Replies (7)0
Replies (7)
MTN South Africa's replyOfficial
25 Jul 2018, 00:09Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that the debit date was changed from the 20th to the 25th on the 16-5-2018.
Note that your debit order returned unpaid and the account was added with the RD fee of R11.40.
The invoice for July 2018,E*** is higher due to extra data usage. The system do reflect that on the 3-7-2018 you have changed the usage limit from R0.00 to R500.00. on the device .The extra billing for data usage is valid.
The usage limit has been set back to R0.00.
You are liable for the payment of R 1,427.77, due to the account on cash method you have 21 days from the invoice date to make payment.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply25 Jul 2018, 00:09
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that the debit date was changed from the 20th to the 25th on the 16-5-2018.
Note that your debit order returned unpaid and the account was added with the RD fee of R11.40.
The invoice for July 2018,E*** is higher due to extra data usage. The system do reflect that on the 3-7-2018 you have changed the usage limit from R0.00 to R500.00. on the device .The extra billing for data usage is valid.
The usage limit has been set back to R0.00.
You are liable for the payment of R 1,427.77, due to the account on cash method you have 21 days from the invoice date to make payment.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
's updateReviewer Update
25 Jul 2018, 07:31I have never changed any usage amount EVER!!! And will not be paying that amount.
's update25 Jul 2018, 07:31
Reviewer Update
I have never changed any usage amount EVER!!! And will not be paying that amount.
's updateReviewer Update
25 Jul 2018, 07:40I have been using this contract for over a year and have never experienced such. Extra data usuage how when I buy my own data and airtime???? I have never changed any amount nor do I know how to change any usage amount. I have disputed this amount and quite frankly will be taking this even further. If this is how MTN makes money than it will be corrected. I will only pay what I had sign the contract with you guys
's update25 Jul 2018, 07:40
Reviewer Update
I have been using this contract for over a year and have never experienced such. Extra data usuage how when I buy my own data and airtime???? I have never changed any amount nor do I know how to change any usage amount. I have disputed this amount and quite frankly will be taking this even further. If this is how MTN makes money than it will be corrected. I will only pay what I had sign the contract with you guys
's updateReviewer Update
25 Jul 2018, 07:40I have been using this contract for over a year and have never experienced such. Extra data usuage how when I buy my own data and airtime???? I have never changed any amount nor do I know how to change any usage amount. I have disputed this amount and quite frankly will be taking this even further. If this is how MTN makes money than it will be corrected. I will only pay what I had sign the contract with you guys
's update25 Jul 2018, 07:40
Reviewer Update
I have been using this contract for over a year and have never experienced such. Extra data usuage how when I buy my own data and airtime???? I have never changed any amount nor do I know how to change any usage amount. I have disputed this amount and quite frankly will be taking this even further. If this is how MTN makes money than it will be corrected. I will only pay what I had sign the contract with you guys
MTN South Africa's replyOfficial
22 Aug 2018, 16:23Thank you for your feedback.
Kindly be advised there is no credit to the account, the billing department has validate the charges.
I have not changed or set up any usage limit on your account, iI have notify you that the usage limit was changed by you as the user of the device and changed back to R0.00 as per the notes on the account. Your charges have been validated as per the sim serial number provided and usage was generated directly from this sim number.
You have received usage report as well, no credit will be placed on the account for the exra charges.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply22 Aug 2018, 16:23
Official
Thank you for your feedback.
Kindly be advised there is no credit to the account, the billing department has validate the charges.
I have not changed or set up any usage limit on your account, iI have notify you that the usage limit was changed by you as the user of the device and changed back to R0.00 as per the notes on the account. Your charges have been validated as per the sim serial number provided and usage was generated directly from this sim number.
You have received usage report as well, no credit will be placed on the account for the exra charges.
Kind Regards,
Alice van der Merwe
Best regards,
's updateReviewer Update
23 Aug 2018, 08:17Good day Alice
You changed the usage limit to R0 and on the 17th i called MTN and was advised by consultant Nhlanla to change the usage limit also even though it was on 0.
's update23 Aug 2018, 08:17
Reviewer Update
Good day Alice
You changed the usage limit to R0 and on the 17th i called MTN and was advised by consultant Nhlanla to change the usage limit also even though it was on 0.
's updateReviewer Update
23 Aug 2018, 08:18In july when you advised that i was liable i paid now i cannot be liable for it again even after it was changed by you
's update23 Aug 2018, 08:18
Reviewer Update
In july when you advised that i was liable i paid now i cannot be liable for it again even after it was changed by you