VM
Victoria M
1 reviews | Active since Jun 2018
14 Jun 2018, 03:42
Incorrect billing
My account has been handed over since last year and i am paying thour the collection agency but every month my statement has the current month invoice.i am not using the service since its closed and why am i billed for something i am not using.somebody please help cause i tried sending emails and no respond
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MTN South Africa's replyOfficial
14 Jun 2018, 08:26Good day Victoria,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the cell number or ID number to which your complaint relates to so that we may attend to the complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply14 Jun 2018, 08:26
Official
Good day Victoria,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the cell number or ID number to which your complaint relates to so that we may attend to the complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,