RS
Refilwe S
1 reviews | Active since Jul 2015
23 May 2018, 10:29
Incorrect Billing
I renewed/upgraded my contract on Thursday 19 April 2018 at MTN Benmore Gardens for ********** 768. I was assisted by Mangcoba and selected MTN For Me S (R99p/m) and the 50min Booster Bundle(R39p/m). I called the customer care (ref# 1- ********** 4600) on Sunday 22 April to confirm my selected option and was told that I would be paying R259p/m which includes a handset fee of R104. I never upgraded my handset. However, I have billed for a Promo Service Fee (handset) which I did not take as part of the upgrade and do not understand the reason for this.
My query has since then not been rectified even after I was sent a message that my query has been resolved but I still received an invoice for R259 and I am still billed this amount even for the month of May.
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MTN South Africa's replyOfficial
25 May 2018, 07:09Good day Refilwe,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that a credit has been passed on your MTN acc yesterday for the incorrect promo fees charged on your April and May invoices. These credits will reflect on your June invoice.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply25 May 2018, 07:09
Official
Good day Refilwe,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that a credit has been passed on your MTN acc yesterday for the incorrect promo fees charged on your April and May invoices. These credits will reflect on your June invoice.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,