AP
Ambre P
1 reviews | Active since Feb 2018
04 May 2018, 21:27
Incorrect billing
This is a friendly warning to all of the *********** MTN staff that I have previously been in contact with. If this incorrect billing is not rectified before the end of this month I will be handing it over to my leagal representative since it's against the consumer protection act. MTN has already admitted that they are in the wrong by refunding me for 3 months but my monthly installment has not been rectified since. After 6months I'm totally disappointed by the manner in which MTN has assisted or actually ignored me by making empty promises because nothing is getting resolved.
I trust there is AT LEAST one competent consult at MTN that can finally resolve this issue as a matter of urgency!!
Regards Ambre
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
08 May 2018, 22:37Thank you for your post.
We sincere apologized for any inconvenience incurred.
The request was sent already to the billing department to correct the package as per the billing department the package is captured correct as per the contract agreement received we have sent the request again to the MTN direct supervisors to pull the recordings to listen what was agreed between yourself and the agent on the upgrade date. Our Manager is now included in the complaint.
The 30GB received again is a network fault, the account is not billed for this.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply08 May 2018, 22:37
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The request was sent already to the billing department to correct the package as per the billing department the package is captured correct as per the contract agreement received we have sent the request again to the MTN direct supervisors to pull the recordings to listen what was agreed between yourself and the agent on the upgrade date. Our Manager is now included in the complaint.
The 30GB received again is a network fault, the account is not billed for this.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
08 May 2018, 22:46On the upgrade agreement application there is 2 columns, the package type is the device price (promo) and offer is the subscription fee of R200.00. the subscription as per the agreement is R785.83 in total, since April month the vat is now 15%.
Best regards,
MTN South Africa's reply08 May 2018, 22:46
Official
On the upgrade agreement application there is 2 columns, the package type is the device price (promo) and offer is the subscription fee of R200.00. the subscription as per the agreement is R785.83 in total, since April month the vat is now 15%.
Best regards,
AP
Ambre P's updateReviewer Update
08 May 2018, 23:02Can you please make the voice recording available to my laywer. I cleary recall asking the total monthly cost. I have also not received any contract to sign nor did I receive a copy of the agreed contract. Only signed a receipt slip to confirm the imei number corresponds with the delivered phone.
I have proof of the advert at the time that the contract was taken out. It clearly states that the airtime of R200 is included. Once again this was forwarded to a MTN representative which admitted that it was wrongfully recorded and a refund was made. But as per usual you are never able to reach the same representatives.
Can you please provide me with contact information of your relative department for my laywer to liase with.
AP
Ambre P's update08 May 2018, 23:02
Reviewer Update
Can you please make the voice recording available to my laywer. I cleary recall asking the total monthly cost. I have also not received any contract to sign nor did I receive a copy of the agreed contract. Only signed a receipt slip to confirm the imei number corresponds with the delivered phone.
I have proof of the advert at the time that the contract was taken out. It clearly states that the airtime of R200 is included. Once again this was forwarded to a MTN representative which admitted that it was wrongfully recorded and a refund was made. But as per usual you are never able to reach the same representatives.
Can you please provide me with contact information of your relative department for my laywer to liase with.
AP
Ambre P's updateReviewer Update
08 May 2018, 23:17Can you please forward me the signed agreement. I would especially like to see the page where I have signed for R779pm.
AP
Ambre P's update08 May 2018, 23:17
Reviewer Update
Can you please forward me the signed agreement. I would especially like to see the page where I have signed for R779pm.