incorrect billing
I am not pleased after paying my bill with the required amount requested by Mtn when I received my monthly bill ,I have now received a sms saying my line will be cut if I don't pay I have paid and submitted all requested payments on time and sent proof of payment to Nonkululeko Khoza as requested when I phoned Mtn .Somebody has captured a payment of R299 when I have paid R743 as requested and as on my proof of payment provided by Standard bank . please rectify this as I am not happy with this , if my service is turned of I will terminate all of my contracts please provide feedback
thank you Garry
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MTN South Africa's replyOfficial
08 May 2018, 10:55Thank you for your post.
We sincere apologized for any inconvenience incurred.
The payment for R299 paid on the 3-5-2018 was reversed on the 7-5-2018.
The payment for R749.52 was received and captured on the account.
The account balance is now R0.00.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply08 May 2018, 10:55
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The payment for R299 paid on the 3-5-2018 was reversed on the 7-5-2018.
The payment for R749.52 was received and captured on the account.
The account balance is now R0.00.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
08 May 2018, 10:55Thank you for your post.
We sincere apologized for any inconvenience incurred.
The payment for R299 paid on the 3-5-2018 was reversed on the 7-5-2018.
The payment for R749.52 was received and captured on the account.
The account balance is now R0.00.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply08 May 2018, 10:55
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The payment for R299 paid on the 3-5-2018 was reversed on the 7-5-2018.
The payment for R749.52 was received and captured on the account.
The account balance is now R0.00.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,