PK
Phindile K
1 reviews | Active since Nov 2017
17 Apr 2018, 09:12
Incorrect Billing
No one is assisting me with regards to my invoice query, I am charged R535 again for my other line, number ********** is charged for R299 and whilst that line is suppose to be R89 a month, this is really frustrating cause now I really feel like I should come and work there at MTN so that I will make things right, cause I do not understand what is so difficult to be charged correctly, I really used to love MTN.
Rather please CANCEL my second contract for ********** cause I cannot be doing this every single month, querying about the same thing over and over again and requesting for a refund. I do not understand what is really difficult to understand that its suppose to be R89.
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Replies (4)PK
Phindile K's updateReviewer Update
24 Apr 2018, 08:50Good Morning MTN,
A week later I am still waiting for a response. Can I be assisted with my query ?
PK
Phindile K's update24 Apr 2018, 08:50
Reviewer Update
Good Morning MTN,
A week later I am still waiting for a response. Can I be assisted with my query ?
PK
Phindile K's updateReviewer Update
25 Apr 2018, 09:32Dear Alice,
Thank you for getting back to me, he did call me and below is the last response I received from him.
On Tue, Jan 9, 2018 at 6:21 PM, Danny Botha [ MTN South Africa ] ********** wrote:
Good day
Most welcome Ms Khoza, apologies for the delay. I will be in touch tomorrow to complete this request.
Kind Regards,
Danny Botha
Retentions & Winback Agent
Tel: **********
**********
He called me and we went through the application of the new price package of R79 and he advised that anytime I want to upgrade and take a new phone I should contact him but in the meantime the price plan will be on the R79 package.
So now to my surprise I am charged again R299 so which means he did not record anything or change the price plan, I am really tired of repeating the same thing over and over again to MTN.
So that is why I have decided now to really cancel that line cause no is helping me with my query over and over again.
The money I have overpaid whats gonna happen there ?
Even now I did email him informing him of the changes I am requesting Danny did not get back to me.
On the 09th April I emailed Danny again with the below and he has not gotten back to me, I doubt that if I contact him he will respond :
Good Day Danny,
I would like to cancel my contract for ********** because I can see that I am not winning with the monthly payment, even last month I was overcharged for that line, please advise on the next step.
Regards,
Phindile Khoza
**********
PK
Phindile K's update25 Apr 2018, 09:32
Reviewer Update
Dear Alice,
Thank you for getting back to me, he did call me and below is the last response I received from him.
On Tue, Jan 9, 2018 at 6:21 PM, Danny Botha [ MTN South Africa ] ********** wrote:
Good day
Most welcome Ms Khoza, apologies for the delay. I will be in touch tomorrow to complete this request.
Kind Regards,
Danny Botha
Retentions & Winback Agent
Tel: **********
**********
He called me and we went through the application of the new price package of R79 and he advised that anytime I want to upgrade and take a new phone I should contact him but in the meantime the price plan will be on the R79 package.
So now to my surprise I am charged again R299 so which means he did not record anything or change the price plan, I am really tired of repeating the same thing over and over again to MTN.
So that is why I have decided now to really cancel that line cause no is helping me with my query over and over again.
The money I have overpaid whats gonna happen there ?
Even now I did email him informing him of the changes I am requesting Danny did not get back to me.
On the 09th April I emailed Danny again with the below and he has not gotten back to me, I doubt that if I contact him he will respond :
Good Day Danny,
I would like to cancel my contract for ********** because I can see that I am not winning with the monthly payment, even last month I was overcharged for that line, please advise on the next step.
Regards,
Phindile Khoza
**********
PK
Phindile K's updateReviewer Update
02 May 2018, 14:18Any news with my above request ?
PK
Phindile K's update02 May 2018, 14:18
Reviewer Update
Any news with my above request ?
PK
Phindile K's updateReviewer Update
02 May 2018, 14:19Its been seven days without a response, what is really going on MTN ??
PK
Phindile K's update02 May 2018, 14:19
Reviewer Update
Its been seven days without a response, what is really going on MTN ??