1 reviews | Active since Oct 2011
In 2016 August/September I app**** for a tablet contract in MTN Vryheid. There was a massive delay in the delay of this delivery, until December 2016/ January 2017. The delivery company in Richards Bay called me to arrange a delivery and I told them that I had relocated to Mpumalanga Nelspruit in January 2017 and that I no longer needed the phone. In March 2017 I received my MTN bill with and additional +/- R600, I have been paying this additional amount since March 2017 to date. In June 2017 I enquired telephonically about the R600 and I was told that I can ONLY enquire at the Vryheid branch. I called the branch and they promised to call me back with an explanation. In August 2017 I made another telephonic follow up in the Vryheid branch and I am still waiting for the response to date. In the meantime I am paying +/-R600 for a Tablet that I never received.
Good day Nondumiso,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the regional manager as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Nondumiso,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the regional manager as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
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