1 reviews | Active since May 2017
Incorrect billing
My statement has not been updated, I have attached proof of payment for September 2017, I used my previous number that is no longer on contract as a reference, In October an error in the number used 072 instead of 073, I have tried contacting collection department but I have not received any feedback, could this please be rectified as this will be a bad reflection on my credit score. I have previously sent proof of this on the 19th Oct to Ronelle Singh, 25th Oct to Princess Mkhize, 10 Nov to collections department yet nothing has been rectified.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the payment done in September has been allocated to the account 2-11-2017.
The account balance is now R 998.00, October and November is not paid.
The payment done for R 499 was for September 2017.
When you make the payment please use cell *** as your reference number .
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the payment done in September has been allocated to the account 2-11-2017.
The account balance is now R 998.00, October and November is not paid.
The payment done for R 499 was for September 2017.
When you make the payment please use cell *** as your reference number .
Kind Regards,
Alice van der Merwe
Best regards,