Incorrect Billing
Good day. So for 5 years I've been with mtn. Started contracts from scratch. Upgrading every time with no problem. Now this year in September I upgraded and all of the sudden I own mtn R3529.44. Been calling the 808 call center and it has been escalated to be reviewed more than 5 times. Now this has been going on for more than 2months now. Ive requested that if I do owe the money then the proof thereof should be emailed to me and I wil pay it. But for more than 2months there is no proof. I have never missed a single payment do date. Last month my account was debited with almost R4000. Thus I reversed the debit and paid amount Manually at the springs mall branch. I am very sorry but this isnt what I expect from MTN and feel this is very poor service. If there is no proof the why keep on suspending my contracts and billing me for something I donw owe.
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly
Best regards,