1 reviews | Active since Nov 2017
Incorrect billing
I have app**** for a contract of R339 in August(Hot Deal in the brochure) which I was happy for. Then I billing of R399. I have went to the Sunvalley branch numerous amount of times to escalate it but always to get disappointed that the systems are down and other problems. I then dealt with the call center and they say that its store fault, and the store saying it's a system error. And I'm in the middle yet getting billed and must end paying the account. I have logged more than 3 service requests and they just don't get anything resolved. I'm seriously ****ed at Mtn as it's becoming my problem now... Please sort this out.
Good day Kashief,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the regional manager as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Kashief,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the regional manager as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,