1 reviews | Active since Jan 2015
Incorrect Billing
My billing cycle for my MTN account is from the 12th to the 12 th of every month, I received my account today for which I am supposed to be billed for usuage from the 12th August to 12th September and my debit order will go off at the end of September...I upgraded my contract on the 11th September, to my surprise I am charged in full for the new contract from the 11th September to 12th September, which means I am paying in full for the new contract for 1 month when I am supposed to be billed pro rata for 1 day..I have been a customer with MTN for 15 years, not paid late or skipped a payment yet I continue to receive this satisfactory service from MTN...I have no words to describe how I feel right now, all I can say is that MTN is a RIPPOFF, and I am totally digusted at the service that I am receiving. I also called the call centre this morning and the lady as no clue as to what I was trying to explain to her.
Dear Keshini,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we have credited your account accordingly. You can view statement online by downloading our application here https://www.mtn.co.za/support/Getting_started_on_MTN/Pages/MyMTNapp.aspx
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Keshini,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we have credited your account accordingly. You can view statement online by downloading our application here https://www.mtn.co.za/support/Getting_started_on_MTN/Pages/MyMTNapp.aspx
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,