MA
MARAIS A
1 reviews | Active since Mar 2011
13 Nov 2015, 13:26
Incorrect bill
I get 2GB of data on my contract on the 12th of every month. When I checked my balance the morning of 12/10/2015 my balance was 2,24 data. When I got my bill I was charged R60 for \packet switched data calls"but I did not use all my data. I have been phoning every 5th working day since 20 October 2015 and every time I get a different excuse and then I must phone again in 5 working days. I am now fed up with this bad service. I WANT MY REFUND ASAP !"""
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MTN South Africa's replyOfficial
16 Nov 2015, 12:14Hello AletMarais,
Thank your post
We sincerely apologize for any inconvenience you may have experienced with our service
Please be advised that the charges because of the multiple applications(sessions) when you were logged on the internet, please see the itemized billing report that will be send to you shortly.
No credit due.
Kind Regards,
Alice van der Merwe
***
Thank your post
We sincerely apologize for any inconvenience you may have experienced with our service
Please be advised that the charges because of the multiple applications(sessions) when you were logged on the internet, please see the itemized billing report that will be send to you shortly.
No credit due.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply16 Nov 2015, 12:14
Official
Hello AletMarais,
Thank your post
We sincerely apologize for any inconvenience you may have experienced with our service
Please be advised that the charges because of the multiple applications(sessions) when you were logged on the internet, please see the itemized billing report that will be send to you shortly.
No credit due.
Kind Regards,
Alice van der Merwe
***
Thank your post
We sincerely apologize for any inconvenience you may have experienced with our service
Please be advised that the charges because of the multiple applications(sessions) when you were logged on the internet, please see the itemized billing report that will be send to you shortly.
No credit due.
Kind Regards,
Alice van der Merwe
***
Best regards,