SJ
Samone J
1 reviews | Active since Jul 2015
14 Jul 2015, 11:26
INCORRECT BILL
I RECIEVED A R3600.00 CELLPHONE BILL FOR A LINE THAT I USE AS A SPARE PHONE WHICH DOES NOT LEAVE MY HOME WHERE I HAVE UNLIMITED WIFI. I HAVE A R100.00 LIMIT ON THIS LINE AND THE AVERAGE SPEND SINCE 2013 HAS BEEN R283.00 PER MONTH. I CALLED THE CALL CENTRE ON THE 22ND OF JUNE WAS GIVEN A REFERENCE NUMBER AND EVER SINCE I HAVE NOT BEEN ABLE TO REACH ANYONE AT MTN TO SORT THIS OUT. ON THE 22ND OF JUNE I STILL HAD MY R100.00 LIMIT AVAILABLE SO HOW IS IT POSSIBLE THAT MY BILL COULD BE OVER R3000.00.<br> I HAVE HELD ON THE LINE FOR PERIODS OF 38 MIN (I HAVE THE SCREEN SHOTS AS PROOF) AND STILL NO RESPONSE!!!! <br> REF NO: *** CONSULTANT : YASEEN
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MTN South Africa's replyOfficial
30 Jul 2015, 15:25Hello SamoneJ,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our billing team for urgent attention and to contact you directly with feedback and a way forward. Please also be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our billing team for urgent attention and to contact you directly with feedback and a way forward. Please also be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply30 Jul 2015, 15:25
Official
Hello SamoneJ,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our billing team for urgent attention and to contact you directly with feedback and a way forward. Please also be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our billing team for urgent attention and to contact you directly with feedback and a way forward. Please also be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,