MN
Maropeng N
1 reviews | Active since Sept 2013
30 May 2015, 08:02
incorrect bill
I am just beyond ****ed with MTN! Enough now. I am on a TOP UP contract for R499. How in the world do they take R917 from my account. You MTN need to get themselves in order. This is their second time they do this. I called and they were supposed to have fixed this. MTN are ******, why would you deduct more than their contracted amount. I can't wait for this contract to elapse. Enough! When a customer takes out a top up contract, you make sure MTN that your shut is in order, don't come with stories about subscription limits. It's a TOP UP CON TRACT! !! And refund my money! What a bad service I've received. <br> <br> FIX IT!
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MTN South Africa's replyOfficial
08 Jun 2015, 13:11Hello mngoasheng,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly provide us with the copy of contract to *** in order for us to have the contract amended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly provide us with the copy of contract to *** in order for us to have the contract amended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply08 Jun 2015, 13:11
Official
Hello mngoasheng,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly provide us with the copy of contract to *** in order for us to have the contract amended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly provide us with the copy of contract to *** in order for us to have the contract amended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,