Incorrect assistance and Unfairness with switch between Contract to Pre-Paid

<p>My 24-month contract end date was on 6 Oct. I phoned the MTN call centre on 5 Oct to do a number port to be a Pre-paid customer.</p> <p>The call reference number ********** 74. I was informed that I would lose my data and airtime due to the switch to Pre-paid customer.</p> <p>My monthly reset date when data and airtime is refunded is the 17th of every month. The instruction I received from the agent was to continue using my data and airtime and to phone before the 17th do make the switch to prepaid. In this instance I would still be able to use my data & airtime. When I phoned on the 15th to make the switch I was now informed that this is too late and that I will be charged the out of contract charges – the data and airtime has now been uploaded to my account.</p> <p>My first issue is that I received the wrong information from your agent which can be confirmed in the phone call.</p> <p>My second issue is with the way MTN operates when a switch between contract and prepaid is requested.</p> <p> </p> <p>I will be charged for the out of contract rate, but if I request the switch to prepaid today, I will lose the data and airtime gained with the out of contract charge but will still be charged for it at the end of the month. How is this possible?</p> <p> </p> <p>In fairness, I will be charged and liable to pay for the Airtime and Data…. How can you just take it away due to my switch to Pre-paid?</p> <p>I pay you for these items, therefore you owe it to me.</p> <p> </p> <p>Please contact me and explain what you are going to do for me to make this a fair process.</p> <p> </p> <p>Thank you</p>