SG
Shaheemah G

1 reviews | Active since Jul 2015

07 Jul 2015, 16:08

incorrect amount deducted from my account

Hi,<br> I upgraded my cell phone contract last month, June 2015, to a Samsung S6. The contract is R549 per month with a once off top up fee which is R99. On the 23rd June, I received an Mms stating that R1009.33 will be deducted from my account. At the time I wasn't too concerned because as far as I knew, I'm only paying R549 per month. On the 1st July, the R1009.33 was deducted from my account. I went into the Mtn store in Cavendish, where I originally took out the contract, the Manager was no help whatsoever, he told me that there is nothing he can do and that he cant stop the contract, even though they were *********** enough to mess up my contract and the manager kept telling me that I should phone 808 to sort out the issue. The manager couldn't help but he could tell me the exact amount that will be deducted for the month of August. I am very upset and disappointed because i have been a loyal customer for 7 years. I would like to be compensated with interest,this situation inconvenienced my time and my pocket .

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Jul 2015, 13:10
Official
Hello shaheemah G,

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per your contract, you receive R100 airtime, 200sms and 300MB. As soon as you finish your 300MB then we start billing you for pocket switched data calls which is what is increasing your account.

Data usage is billed in volume (how much of data used), and not duration(how long you are connected for). Data bundles are not applicable when roaming.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Winnie
REQ:***