MG
Maritza G
1 reviews | Active since Aug 2015
03 Aug 2015, 19:29
Incorrect amount deducted for 3 months
I asked Apr for 1GB add on to be removed. After many 3 and a half hr holding on for agents and much frustration, it was corrected. But only for 1 month.. I have had 3 months incorrect amounts deducted AGAIN for 1GB. I do not even use that sim or phone anymore. I have mailed numerous times and not willing to hold on again in customer care for another 3 and a half hrs for something not my fault, i keep on mailing. With no luck must add.. I have said in the mail I will stop my dt order but still not satisfying answers. I am sick and tired
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MTN South Africa's replyOfficial
18 Aug 2015, 09:08Hello Maritza Guthrie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the data bundle has been deactivated.
A refund of R298.00 was processed in April to your account for the data bundles and another credit of R392.10 has been passed for the bundle charged from June to August. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the data bundle has been deactivated.
A refund of R298.00 was processed in April to your account for the data bundles and another credit of R392.10 has been passed for the bundle charged from June to August. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply18 Aug 2015, 09:08
Official
Hello Maritza Guthrie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the data bundle has been deactivated.
A refund of R298.00 was processed in April to your account for the data bundles and another credit of R392.10 has been passed for the bundle charged from June to August. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the data bundle has been deactivated.
A refund of R298.00 was processed in April to your account for the data bundles and another credit of R392.10 has been passed for the bundle charged from June to August. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***