RJ
Roshini J
1 reviews | Active since Jan 2016
21 Jan 2016, 15:17
incorrect amount debited
My contract with MTN was for R369.00 which is a Top Up 100<br> But, MTN has been debiting me all different costs in different months.<br> I have been to MTN to rectify the issue but nobody has come back to me<br> This has been going on since August 2015 thus I had to stop my Debit order.<br> I have been with MTN for over 9 years and had no issue before.<br> Please can you refer me to somebody that can help me fix this
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MTN South Africa's replyOfficial
22 Jan 2016, 07:29Hello Ashes3,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Billings division to assist with the validation of usage on account. Please see below reference number for request .
REQ:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Billings division to assist with the validation of usage on account. Please see below reference number for request .
REQ:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply22 Jan 2016, 07:29
Official
Hello Ashes3,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Billings division to assist with the validation of usage on account. Please see below reference number for request .
REQ:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Billings division to assist with the validation of usage on account. Please see below reference number for request .
REQ:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,