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Catryn C
1 reviews | Active since May 2013
20 Sept 2017, 15:03
Incorrect amount debited
THEY HAVE DEDUCTED THE ACCOUNT WITH THE WRONG AMOUNT, AND COULDN'T TELL ME WHY THE AMOUNT WAS MORE THAN USUAL. MTN WAS SUPPOSE TO PAY THE R 100.00 FOR THE DEBIT ORDER THAT WAS SEND BACK ON MY ACCOUNT, THAT WASN'T DONE NOW I HAVE TO PAY AN AMOUNT WHICH WHO KNOWS WHERE THEY GOT IT AND IT'S A LAUGH. THEY DON'T COME BACK WITH ANY RESULTS. WHEN YOU PHONE BACK MTN'S PHONE IS NOT WORKING?? WAITING FOR YOUR RESPONSE??????????????????????????????????????????????
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Replies (3)
MTN South Africa's replyOfficial
22 Sept 2017, 10:12Thank you for your post.
We apologize for any inconvenience incurred.
Kindly note that the February debit order for R459.00 returned unpaid due to insufficient funds.
The debit order for R918.00 was for the January and February combined.
The debit for the 1 April was not requested or received due to possible payment arrangement placed this was for the March invoice.
This balance R459.00 has been brought forward every month.
The R918 was combined deduction for R459.00 for the March invoice+ R459.00 for the July invoice. However payment was not received and left the current balance due as of the 06-09-2017 R1388.40. a payment was received for R359.00 on the 14-09-2017 which left the balance at R1029.40, Please note that this balance does not include the R459.00 for the invoice 16-09-2017.
We have opened the line for you and set up a payment arrangement for 3 month for the balance outstanding of R1488.40 included the September invoice. Please reboot the device.
Payment arrangement as follows:
R223.26 need to be paid by the 30/9
Payment for R421.71 need to be paid by the 30/10
Payment for R421.71 need to be paid by the 30/11
Payment for R421.71 need to be paid by the 30/12
Keep in mind that the future invoices subscription fee need to be paid with the arrangement to prevent for the future balance in arrears.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply22 Sept 2017, 10:12
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly note that the February debit order for R459.00 returned unpaid due to insufficient funds.
The debit order for R918.00 was for the January and February combined.
The debit for the 1 April was not requested or received due to possible payment arrangement placed this was for the March invoice.
This balance R459.00 has been brought forward every month.
The R918 was combined deduction for R459.00 for the March invoice+ R459.00 for the July invoice. However payment was not received and left the current balance due as of the 06-09-2017 R1388.40. a payment was received for R359.00 on the 14-09-2017 which left the balance at R1029.40, Please note that this balance does not include the R459.00 for the invoice 16-09-2017.
We have opened the line for you and set up a payment arrangement for 3 month for the balance outstanding of R1488.40 included the September invoice. Please reboot the device.
Payment arrangement as follows:
R223.26 need to be paid by the 30/9
Payment for R421.71 need to be paid by the 30/10
Payment for R421.71 need to be paid by the 30/11
Payment for R421.71 need to be paid by the 30/12
Keep in mind that the future invoices subscription fee need to be paid with the arrangement to prevent for the future balance in arrears.
Kind Regards,
Alice van der Merwe
Best regards,
CC
Catryn C's updateReviewer Update
22 Sept 2017, 10:57I will check my statements, and let you know what does my statement say
CC
Catryn C's update22 Sept 2017, 10:57
Reviewer Update
I will check my statements, and let you know what does my statement say
CC
Catryn C's updateReviewer Update
27 Sept 2017, 14:23Afternoon Alice,
I have checked my statements from November, and according to me MTN was only suppose to deduct a normal amount.
PAYMENTS WERE MADE ON THE FOLLOWING DATES:
3 Jan R 460.00; 2 Feb R459.00; 10 Mrt R 918.00; 2 May R 470.40; 2 Jun R 459.00; 1 Jul R 459.00; 2 Aug R 459.00; 12 Sept R 359.00 where MTN are still owing me R 100.00 because the wrong amount was deducted without letting me know about the payment that will go off. By the way the R 100.00 is still outstanding for unpaid funds from my FNB account. Until this is paid I will pay the normal amount of R 359.00 till I see or get a statement where it shows that MTN has paid the R 100.00.
The account was paid beginning of each month, and you will have to corret your accounts or correct the statements where all money show that what was paid by all your customers.
I don't think I'm the only one that MTN has caught out with wrongfull deductions??
Hope this will be solved soon.
Catryn
CC
Catryn C's update27 Sept 2017, 14:23
Reviewer Update
Afternoon Alice,
I have checked my statements from November, and according to me MTN was only suppose to deduct a normal amount.
PAYMENTS WERE MADE ON THE FOLLOWING DATES:
3 Jan R 460.00; 2 Feb R459.00; 10 Mrt R 918.00; 2 May R 470.40; 2 Jun R 459.00; 1 Jul R 459.00; 2 Aug R 459.00; 12 Sept R 359.00 where MTN are still owing me R 100.00 because the wrong amount was deducted without letting me know about the payment that will go off. By the way the R 100.00 is still outstanding for unpaid funds from my FNB account. Until this is paid I will pay the normal amount of R 359.00 till I see or get a statement where it shows that MTN has paid the R 100.00.
The account was paid beginning of each month, and you will have to corret your accounts or correct the statements where all money show that what was paid by all your customers.
I don't think I'm the only one that MTN has caught out with wrongfull deductions??
Hope this will be solved soon.
Catryn