CT
Chris T
1 reviews | Active since Jun 2018
14 Jun 2018, 17:12
Incorrect amount
MTN has charged me a different amount from what was sold over the phone. Every month with out fail they debit R839 and on a recorded line the advisor mentioned a figure in R500's. I want this recording? Do I go to the ombudsman?
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MTN South Africa's replyOfficial
20 Jun 2018, 23:10Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that a request will be sent to confirm whether the call can be retrieved and verified to advise on the correct amount as the contract is now in month no:19 into the contract. Please send any correspondence to the below mail address that may assist in
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply20 Jun 2018, 23:10
Official
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that a request will be sent to confirm whether the call can be retrieved and verified to advise on the correct amount as the contract is now in month no:19 into the contract. Please send any correspondence to the below mail address that may assist in
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,