1 reviews | Active since Feb 2018
Incorrect allocation of payment
I have paid the amount requested as from MTN and the allocated the payment to the amount sitting in current instead of 30 Days. They have since suspended my devices and have asked me to pay the outstanding amount. When I contacted them yesterday at 14:00, Ref no: ********** 5, I was informed it will take them 24 hours to correct it and unsuspend my account. I am still waiting for it to be corrected it is now 28 hours later. Please help.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that we do not pick up the payment done for R 575.39.
We do pick up the payment for R236.00
Please can you send to me the payment done for R575.39. The account balance is in 60 days.
My email address is ***
We have opened the line for you, please reboot the device.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that we do not pick up the payment done for R 575.39.
We do pick up the payment for R236.00
Please can you send to me the payment done for R575.39. The account balance is in 60 days.
My email address is ***
We have opened the line for you, please reboot the device.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,