JM
Jamane M
1 reviews | Active since Mar 2010
17 Feb 2015, 14:41
Incorrect airtime allocated to my cellphone
Last year in August 2014 I was called by One2One and asked if i would like to upgrade my airtime contract from R49 to R119 in order for me to receive R200 airtime from R100. I accepted the new contract and it should have become effective from September 2014. But I am still receiving R100 airtime. In January 2015 I phoned to let them know that I am still receiving the old airtime, Seems like noone is willing to assist or listen to my query. My number *** that needs to be sorted.
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MTN South Africa's replyOfficial
26 Feb 2015, 09:29Hello jamane,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
MTN South Africa's reply26 Feb 2015, 09:29
Official
Hello jamane,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***