1 reviews | Active since Dec 2015
Incorrect Advertising
<p>Hi</p> <p> </p> <p>I'm due for an upgrade. On Saturday I went to your Tygervalley Centre store. I requested the LG Stylus 2 which is advertised in the catalogue at R269. When the guy assisting me checked the system the price was still loaded as R299.</p> <p> </p> <p>He said he'll send a mail to head office and contact me on Monday. Today still no response so went in and spoke with another lady who called the guy that assisted me on Saturday and he said the price is a printing error in the catalogue. To which I was told it's R299 or nothing or I can call MTN to complain.</p> <p> </p> <p>If this is the case then why is the price advertised in the store phone display area also stated as R269? See attached photo.</p> <p> </p> <p>This is really poor advertising and service as the guy never called me to inform.</p> <p> </p> <p>Please call me asap to explain how the in store pricing is also incorrectly displayed?</p> <p><br />Regards</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that the upgrade was processed on 2016-11-17 to My MTN Choice 50mins with the LG Stylus 2 and after the discounts have been app**** the package will be R209 (including vat). We have made the store management aware of your concern.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that the upgrade was processed on 2016-11-17 to My MTN Choice 50mins with the LG Stylus 2 and after the discounts have been app**** the package will be R209 (including vat). We have made the store management aware of your concern.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
