Incorrect actioning of request

Please get someone competent to call me. Train your staff properly and get more staff. How can I wait for over 2 hours to speak to someone. Be transfered 5 times. When I get through to the woman I confirm with her 3 times what she must do.. She ends up doing the wrong thing????😡

I called in, again.. Waited a long time, transfered many times, only to find out that nothing has been done about my query. I got through to someone that promised that a manager will call me in an hour. This was at 11 am. Still waiting...