incorrect account

Hennie Greyling <***> 2:28 PM (3 minutes ago) to lesego.tsele, Customercare, collectionsadmin, bcc: emgreyling

Dear MTN I am extremely disappointed in the service and the way you are handeling this issue.

I did everything correctly from my side asking from the beginning not to mix up the two accounts, and now to tell me you cannot fond the recording, seems unjust and an easy escape from the issue.

I once again urge you to grant me my request.

Kind Regards,

HG Greyling ***

On 06 Jan 2021, at 11:46, Hennie Greyling <***> wrote:

Dear Lesego, thank you for taking my call.

I called the 135 number on the 18th of December requesting two new telephone numbers, I spoke to a Sebongile in regards to this, and I explained to her that I have already have two contracts with MTN. 1) *** - Account Number N*** (BA***) - Business Use 2) *** - Account Number A*** (BA***) - PVT Use

I explained to Sebongile that I would like to add the two new numbers to the 2nd account A*** and not the N*** account.

When I received the invoice for the business use account the two new numbers were included, this poses a big problem as my company will not pay the claim from my side due to the error made by MTN.

I contacted MTN again on the 29th of December asking that the two numbers be moved, I spoke to Vuyiswa and the reference I got was ***, I was told that this would be sorted within 48hrs.

Still till now it has not been done.

I once again kindly request that you make the correction on the accounts, send me a new invoice for the N*** account with only *** details on it.

I trust you understand the dilemma, if you cannot change the account as per my original request on the 18th of December, if will result in the company not paying the claim for ***, wich means that i cannot pay that account to you, and that will lead in you disconnecting the line, and that is not good for business...

Best Regards,

HG Greyling ***