JM
Jacques M
1 reviews | Active since May 2015
15 Jan 2018, 12:25
Incorrect Account Data
In 2008 I was sequestrated and my MTN account was part of the insolvent estate. In 2012 I was rehabilitated and a new account was opened by MTN. Every time I try to add a second line onto my new account it gets declined as the old account still shows as under legal. I have send through documentation on numerous occasions to have the old account removed from my profile but this just doesn't happen. The new account is already 6 years old with a excellent track record. Why can't MTN just remove the old account from my profile to enable me to open a second line on my existing account? Poor customer service.
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Replies (5)JM
Jacques M's updateReviewer Update
15 Jan 2018, 15:29Hello Jakkie1977,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your account has been written off and the removal of the legal status has been be escalated and successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Regards
Nompumelelo
REQ: **********
Response as received from MTN on 15 Dec 2015
JM
Jacques M's update15 Jan 2018, 15:29
Reviewer Update
Hello Jakkie1977,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your account has been written off and the removal of the legal status has been be escalated and successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Regards
Nompumelelo
REQ: **********
Response as received from MTN on 15 Dec 2015
JM
Jacques M's updateReviewer Update
16 Jan 2018, 13:51What a disgrace. More than 24 hours later and still no reply on my complaint.
JM
Jacques M's update16 Jan 2018, 13:51
Reviewer Update
What a disgrace. More than 24 hours later and still no reply on my complaint.
JM
Jacques M's updateReviewer Update
18 Jan 2018, 10:34Now 72 Hours later and still no response. Pathetic to say the least.
JM
Jacques M's update18 Jan 2018, 10:34
Reviewer Update
Now 72 Hours later and still no response. Pathetic to say the least.
MTN South Africa's replyOfficial
18 Jan 2018, 13:38Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the compliant to the legal department to assist with the removal of the other account number. The legal department email address ***.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply18 Jan 2018, 13:38
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the compliant to the legal department to assist with the removal of the other account number. The legal department email address ***.
Kind Regards,
Alice van der Merwe
Best regards,
JM
Jacques M's updateReviewer Update
26 Jan 2018, 08:48Just did another application for an additional line and it was once again declined due to the old account that is still not removed from my profile. What a disgrace of a company. Be careful to support this company people. They do not live up to their promises.
JM
Jacques M's update26 Jan 2018, 08:48
Reviewer Update
Just did another application for an additional line and it was once again declined due to the old account that is still not removed from my profile. What a disgrace of a company. Be careful to support this company people. They do not live up to their promises.