INCORRECT ACCOUNT BILLING

<p>I have a contract with MTN and it happens that i was due for upgrade,i went to one of the mtn stores and they could not help me since i did not have all the supporting documents,a week after i received a call from a company called VELOCITY and they advised that they are calling on behalf of MTN and they would help me with the upgrade of my contract,i did the upgrade application with them over the phone and indicated that my previous conract was for R449.00 i need a lower package,and remain on the same contract option(TOP UP),then the consultant advised that since i am moving from a higher package to a lower package they will be a connection fee that will be charged on my account which i agreed,to my suprise on the 20th of April 2016 my bank account was debited with the amount of R1729.68 instead of the contract amount of R229.00 plus the connection fee which was suppose to be R150.00,I then called MTN on 2016/04/20 to find out what happened,i was then advised by MTN consultant to contact Company called VELOCITY as they do upgrades for MTN telephonicaly,i called Velocity and spoke to one of the Team Leaders who advised that my contract option has been changed from top up to an open contract,i then asked who gave them instruction to do that because when i did the upgrade on the phone i asked to remain on the same option(TOP UP),i then requested the Team leader to sort out the mess and give me feedback,she promised to call be back 2 days after which never happened,on the 20th of May 2016 my account was debited AGAIN with R1986.58,i phoned velocity again on the 26th MAY 2016 to check with them if they did sort out the mess,which they never did,again i spoke to the team leader who advised that she will call me with the feedback and send me the email confirming that they are busy with my query,today is the 27th i have not receive any feedback from VELOCITY,and this unacceptable behaviour is now messing up my profile with MTN because as it is my account is not paid for the past 2 months,because somebody failed to do their job properly and now i have to suffer</p>