incorrect account balance

Item: MTN South Africa
Rating: 1
Author: Elzaan Z

<p>According to the lady from your accounts department I have not made payment this year and my account is in arrears since November. I make payments every month I have all proof of payments. It is not refelcting on your side. I am still waiting for the statement from accounts that I requested from them on the 19th already. So if I receive this *********** service from accounts for a statement then obviously you don't even know how to allocate payments to ones account. </p>

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

22 Jun 2017, 11:01

Good day Mr Marco Zaaiman

Thank you for your post.

We apologize for any inconvenience incurred.

Thank you for your time on line.

MTN ***
Cell ***

The account balance R 541.13, June invoice included.

Please find the attach statement.

If any of the payments do not reflect please send for me.

The system reflect the account is short paid and payment not received for December 2016.

Please make payment for the balance, send the proof to me to open the line for you.

Please assist me as well with the new bank details to updated and re-instate the debit order for you.

My email address ***

Kind Regards,

Alice van der Merwe

***

Best regards,

MTN South Africa's reply22 Jun 2017, 11:01

Official