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After careful consideration and 6 months of begging and pleading I have no choice but to complain about the poor level of service I have received from MTN.

December 2020 I mistakenly paid 2 amounts with the wrong reference numbers. My issue is that I have been phoning customer care twice a week since then. I have also been mailing and have not received any joy. When I ask to please speak to a manager or supervisor they simply drop your call and the simply ignore the mails. The correction must be made by the billing department who simply just does not do anything.

This is getting out of hand and I have an absurb bill.

This is my last resort.