JdP
Jean-Pierre du Plessis

1 reviews | Active since May 2013

14 Sept 2015, 11:32

Incorect Billing

I have been incorrectly billed by MTN ( QUERY: Request REQ:***)<br> <br> Total MAXIMUM cost per month is R1,299 ( Including VAT). Everyone agrees about this. It's what my contract says and it's what both Lindley Larry ( Waterfront Sales consultant) and Theo Nxantsiya ( Sales consultant who sold the contract to me) have confirmed to me in the store. <br> <br> 1.) My bill for July should have been ( per our discussion) 11 days in July and 13 days in August ( payment run is on the 13th per MTN consultants) = 24/31 days x R1,299 = R1,005.67 ( Contract initiated on 20 July 2015)<br> <br> 2.) My bill for August should be: R 1,299. ( Per contract)<br> <br> 3.) Total: THUS is R1,005.67+ 1,299 = R2,304.67<br> <br> My deduction per my bank statement was R2,538. SO MTN owes me R233.33. Can you please arrange for MTN to deduct this from my September invoice? Otherwise MTN must prove that I owe that amount. But this is unacceptable.

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Sept 2015, 10:30
Official
Hello JeanPierre003,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Our billing department has investigated the request.

Please note discount is loaded, also note client was charged Pro rata, from the date the account has been activated until the close of the invoice 13-8-2015.

The billing is correct.

Subscription of the SKY Package R1402.63 excluding VAT - Monthly Service Fee Discount R263.16 =R1139.47 * 1.14 = R1299 VAT included.

Kind Regards,

Alice van der Merwe

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Best regards,