ZN
ZANDILE N
1 reviews | Active since Dec 2013
27 Jan 2016, 12:50
incopentent NTN technicians
I bought my phone on the 25/12/15 at Jet Festival mall few weeks later after buying the phone I realized that charging point was not working 12/01/16 took my phone for repairs at Allandale Midrand the technicians fail to do their job and claimed that my phone was water damaged and say I have no warrantee demanded that I pay R330 so that my phone can be realized same day took my phone to the street comer to be checked it was not water damaged it only had a slight fault at the charging point only took 2mints to be fixed. am requesting that MTN pay me back my money as to they didn't help at all
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Replies (1)MTN South Africa's replyOfficial
28 Jan 2016, 14:17Hello NGOBESEZS,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Repair management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Repair management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply28 Jan 2016, 14:17
Official
Hello NGOBESEZS,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Repair management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Repair management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
