Inconvenient Failure to Resolve a Problem

<p>In December 2016 my cellphone was due for an upgrade, I went to the local MTN at Middelburg Mall, chose my new phone and the contract I want, after this upgrade was done i started having problems with my phone.</p> <p>I reported these problems to MTN in the Mall , a complain was lodged, continously, mailed to customer service, back again at the branch, but no resolve, this problem has been reported to the technical dept , the call centre and the branch.I CANNOT USE THE USSD CODE +141# on my phone.</p> <p>The sim has been removed and placed in another phone, but still it does not work, just the error message differ.At first the error message said"YOU ARE NOT ALLOWED TO USE THIS SERVICE. PLEASE CONTACT MTN CUSTOMER SERVICE"</p> <p>When the sim is placed in another phone it says there is call barrings on my number.MTN then removes these barrings and tells me to restart my phone it should be fixed, BUT NO ITS NOT.IT IS NOW MAY MONTH , SIX MONTHS AFTER THE FACT, STILL NO RESOLVE.</p> <p>I send them a email stating that i wil stop payment on this account untill its fixed, geuess what, no response from MTN , only the sales lady at the branch stating she will lodge the complain again. She has been very helpfull but she can only assisst up to a point.</p> <p>I am sure at this point it is a breach of contract on MTN's side.</p> <p>Companies are quick to suspend accounts on non payment, but what must i do if they cant sort out my problem. I cannot recharge my airtime, i cannot check how much airtime is still left, i cannot load data, i cannot check data, it is a nuicance.</p> <p> </p> <p>GADVOL<GADVOL<GADVOL</p> <p> </p>