BM
Banele M

1 reviews | Active since Mar 2015

22 Mar 2015, 21:22

Inconvenienced by MTN glitches!!!

I have two MTN cellular numbers. For the past few weeks everytime I'm on the Internet, [URL Removed] pops up, informs me that I have no data or airtime left, and prevents me from accessing any further pages. When I check my balance, it shows that I do have data and airtime, but I can't access the Internet, thanks to MTN. My airtime also mysteriously dissapears, within a day of recharging, without any phone calls or sms's being sent by me. This is absolutely unacceptable, a MAJOR inconvenience and INFURIATING!!!!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Apr 2015, 09:58
Official
Hello banelexytg,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
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