Inconvenienced by MTN

I upgraded my contract on the whatsapp line with very little issues (spoke to an agent by the name of Charmaine).

I than received a call to confirm delivery address and when I gave the address, I was advised that I need to give a "decent" address. I than repeated my address because I do not appreciate businessman stereotyping clients based on there place of residence. I also asked if I could collect the device at a branch seeing that my address is not decent enough and was told no.

The next call I received was telling me that Courier Guy refuses to deliver the device. I'm not sure when this became an issue because I have several deliveries weekly.

I have also been holding the line for 50mins trying to speak to an agent to change the not so decent address but I am getting absolutely no help!

Upgrading has really actually turned out to be a huge inconvenience!