1 reviews | Active since Mar 2011
Inconvenienced as line has been barred
On the 29/08/15 i upgraded my contract to a top up and cancelled the insurance on the contract . The monthly fees for this contract was confirmed by the consultant that it would be R499.00 per month without any additional fees. I received my phone bill to pay for the month , the amount of R935.00, when i went into the store to query , they advised me that i was still been billed for insurance even though i received a confirmation letter from Mtn confirming the cancellation of the insurance and that the system deleted my contract and i was still been billed for an open line. Mpho assisted me and assured me that he would reverse the additional amounts . I sent him 2 emails to follow up on my query and still have not received a reply. I went into the store and was advised that Mpho was not in and no one else could assist with the query as he was dealing with it. I have now been inconvenienced as my line has been suspended as i have not made payment the reason been i am still awaiting the amount of the correct fee that i should be paying monthly . This is pathetic , as this is an error from Mtn staff.. i would really appreciate it if someone can look into this matter ASAP.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the insurance department to contact and assist you with the request. Once the insurance service has been removed the credit will be done by the insurance department.
As per the system the usage limit has only been set up on the account 29-8-2015. No extra usage has been billed to the account for calls and data since the usage limit has been set up.
We do pick up that the account has been billed for content usage, content is not part of MTN service this service has been activated by the user. MTN do not credit the account for this service. We have sent the request to the content provider to remove this for you.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the insurance department to contact and assist you with the request. Once the insurance service has been removed the credit will be done by the insurance department.
As per the system the usage limit has only been set up on the account 29-8-2015. No extra usage has been billed to the account for calls and data since the usage limit has been set up.
We do pick up that the account has been billed for content usage, content is not part of MTN service this service has been activated by the user. MTN do not credit the account for this service. We have sent the request to the content provider to remove this for you.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
kind Regards,
Alice van der Merwe
***