SM
Silvester M
1 reviews | Active since Feb 2012
18 Jan 2019, 14:56
Inconstancy of data deal upgrades
Called in to MTN and was told that my contract could be extended on a month to month basis after the contract expiry date, and will still have the full 50 gigs of data every month. On a second call to confirm this the agent said that I would not get the 50 gigs. Other friends and family where able to continue there contracts that expired on the same package of the 50 gig deal. This is so inconsistant.
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Silvester M's updateReviewer Update
22 Jan 2019, 14:23Please confirm how other contracts where allowed to be renewed on Black Friday this year.
Also please review the last 2 calls made for queries on my number. I was told telephonically by a consultant that I my contract will continue with the 50 gigs, provided I did not cancel.
Very disappointing as I did not even get a courtesy call to discuss this query.
SM
Silvester M's update22 Jan 2019, 14:23
Reviewer Update
Please confirm how other contracts where allowed to be renewed on Black Friday this year.
Also please review the last 2 calls made for queries on my number. I was told telephonically by a consultant that I my contract will continue with the 50 gigs, provided I did not cancel.
Very disappointing as I did not even get a courtesy call to discuss this query.