1 reviews | Active since Dec 2009
INCONSISTENT BILLING ON MY ACCOUNT
I have been a loyal customer of MTN for many many years with a few contracts. On one of my cellphones I use for Business purposes has always ranged between R200 - R900. From December the amounts have ranged from over a R1000 - R7300 in feb. Upon querying the first huge debit in February of R4308 the consultant advises that she will provide me details of the websites I have been on within 7-10 days. Nothing received. Soon the next month debited with a whopping amount R6211. I called again and queried the account. The lady informs me that it's sites that I registered on. I DO NOT USE MY WORK PHONE for personal use. I asked her to send me the details and notice a whole lot of activities on sites I am unaware of. I am still in the process of investigation on my part only to find that all my phones were suspended yesterday. I never disputed that I will not pay the amounts, I said please give me the information so I can view. I have a statement with the same dates for 2 different amounts i.e. R7307-73 and R6259? How the hell do you suspend my accounts when you don't have your information correct. I am a single mom and really do not have money to pay you ludicrous amounts!!!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that cell ******25364 is on open Anytime 50 package. You have utilized the 100MB and airtime received free with the package. The internet has been used further on the internet and calls has been made further. The billing department has validated the charges and the charges are correct. We have requested for the billing department to send to you the URL report for the internet sites used.
We do pick up that you had made use of content services.Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges. Please email infowaspa.org.za to assist you with feedback regarding this service. You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing. Unsubscribe request: #***. Please contact the 808 call center to assist with payment arrangement.
Kind Regards,
MTn
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that cell ******25364 is on open Anytime 50 package. You have utilized the 100MB and airtime received free with the package. The internet has been used further on the internet and calls has been made further. The billing department has validated the charges and the charges are correct. We have requested for the billing department to send to you the URL report for the internet sites used.
We do pick up that you had made use of content services.Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges. Please email infowaspa.org.za to assist you with feedback regarding this service. You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing. Unsubscribe request: #***. Please contact the 808 call center to assist with payment arrangement.
Kind Regards,
MTn
Best regards,