1 reviews | Active since Jun 2010
Inconsistent billing and phones not picked up AGAIN!!!!!
<p>This morning my phone got suspended when I usually pay my bill on the 7th of the month. I receive a text saying I owe R4300 no clue where this amount comes from! I call MTN once again I can't get through to their call centre! I keep calling and next thing the voice prompt says now balance due is R3000! And mind you I still can't get through to the agents! What is going on???!!! Can a consultant please call me!</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have noted that the suspension has been lifted and a payment plan for the amount of R3395.89 has been created.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have noted that the suspension has been lifted and a payment plan for the amount of R3395.89 has been created.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#:***