RT
RAFEE T
1 reviews | Active since May 2015
27 May 2015, 15:32
Inconsistent Billing
I have taken out a new data contract in January and renewed my voice contract in February and every since I have been billed an different amount every month , I have tried calling the call centre and every time I get a different story with regard to my Bill .I need to speak to someone that can give me direct answer on why my bill for April is over R6000 . I have been with MTN over 13 years and never had this type of bill.I have a Mychoice 500 meg contract that i should be paying R329 a month and a Mychoice 350 voice contract that is R400
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MTN South Africa's replyOfficial
04 Jun 2015, 09:41Hello rtajudien,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, in the month of April your data usage was high, total of 7275.02mb was used. Kindly note that once the 500mb (monthly provisioning) is depleted you are then billed out of bundle rate. Copy of the usage report was also emailed to your address on the 29 April for you to view.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, in the month of April your data usage was high, total of 7275.02mb was used. Kindly note that once the 500mb (monthly provisioning) is depleted you are then billed out of bundle rate. Copy of the usage report was also emailed to your address on the 29 April for you to view.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply04 Jun 2015, 09:41
Official
Hello rtajudien,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, in the month of April your data usage was high, total of 7275.02mb was used. Kindly note that once the 500mb (monthly provisioning) is depleted you are then billed out of bundle rate. Copy of the usage report was also emailed to your address on the 29 April for you to view.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, in the month of April your data usage was high, total of 7275.02mb was used. Kindly note that once the 500mb (monthly provisioning) is depleted you are then billed out of bundle rate. Copy of the usage report was also emailed to your address on the 29 April for you to view.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,