Inconsistent and unreliable

I’m so disappointed with MTN, never thought you’d have such poor and inconsistent customer service more especially when one has been thee loyal customer ever. I’ve been with MTN ever since I’ve started using a phone understanding mobile network and I’ve sticked out yet today I’m treated so trashy if I could put it out there. I’ve recently log a claim which the incident that happened to losing my phone is so terrible, I nearly died and ****d fighting for a phone which I could’ve just let go because of the fact of knowing I’m insured. As we in a moment in South Africa we ain’t safe anymore and our valuable items we’d honestly die for. Yet MTN is out here just lacking that, one I wish this didn’t happen because at this moment I feel im in a battle of getting the culprits who nearly took my life for a stupid phone which you MTN are failing to see that. Worse you now want me to even continue to pay yet my claim is not even by chance conclusive, to me it’s like I’m insuring for those ******* that did me so wrong. No one is saying anything to me I’m so inconvenienced it’s not even funny right now as we speak writing this review I had to borrow a phone to go online. MTN you doing me so wrong