Inconsistant call centre reaction

<p>My son used his phone to buy reoccuring data to the value of R2400 allthough I am only alowed an unbilled value of R1300.</p> <p> </p> <p>After the bill shock I called the call centre to determine where the cost has occured. The call centre told me that the selfservice was used. I requested for this to be deactivated and stop any further data from being provided to this account. Date 01. 09.2016</p> <p>On 12.09.2016 he recieved data again on reoccuring bundles. Again I was assured that the selfservice was deactivated and this is data left over from the previous month. I accepted this and went on.</p> <p>On 16. 10.2016 I noticed that data was again recieved on this number. I phoned in and the call centre agent informed me that the self service was deactivated but the reoccuring bundles were still active on the system. He said he would foward a request for this to be removed. I called back later for the ref nr. to my suprise no record of this was found. After speaking to the fourth agent I was informed that I should remove the reoccuring bunddles myself. Was was I not Informed of this in the beginning of my conversation on 01.09.2016. It seems the call centre agents are poorly trained to handle these situations. I do not feel I should be held liable for these cost as I have repotted it and tried to prevent it.</p>