LR
Lerato R
1 reviews | Active since Dec 2022
16 Apr 2024, 10:24
Inconsiderate!!!!!!!!!
After two months of unsuccessful attempts to upgrade my SIM-Only contract with MTN, I have decided to cancel it. Despite revoking the initial cancellation (Ref *** on 7 Feb '24) to give them another chance, I have received no resolution. MTN now expects me to wait another 30 days for the cancellation to be processed 'as per their process.' This treatment is unacceptable considering I spend over R3000 per month on my MTN contracts.
Resolution Requested: I request that MTN cancels my contract immediately.
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Replies (1)LR
Acknowledgment: I would like to acknowledge Zinhle Ndlovu, who has patiently tried to assist me since 15 March, but faced challenges due to the latest rejection citing 'POSSIBLE *****,' despite my submission of my ID copy and SAFPS Victim letter.
Lerato R's updateReviewer Update
16 Apr 2024, 10:24- Siseko Mncho: Uninterested and unhelpful agent. The customer service space can do without such agents.
- Bongani Molambo: Promised to escalate my case to his manager to ensure my contract is cancelled promptly.
Acknowledgment: I would like to acknowledge Zinhle Ndlovu, who has patiently tried to assist me since 15 March, but faced challenges due to the latest rejection citing 'POSSIBLE *****,' despite my submission of my ID copy and SAFPS Victim letter.
LR
Lerato R's update16 Apr 2024, 10:24
Reviewer Update
- Siseko Mncho: Uninterested and unhelpful agent. The customer service space can do without such agents.
- Bongani Molambo: Promised to escalate my case to his manager to ensure my contract is cancelled promptly.
Acknowledgment: I would like to acknowledge Zinhle Ndlovu, who has patiently tried to assist me since 15 March, but faced challenges due to the latest rejection citing 'POSSIBLE *****,' despite my submission of my ID copy and SAFPS Victim letter.