SMG
ShareAA Mc Geer
1 reviews | Active since Oct 2010
02 Jul 2015, 10:19
INCONCEIVABLE BILL
I almost had heart failure yesterday when what is usually a debit of under R800, was R2700+ <br> I could not believe it. I even have an Afrihost data bundle to avoid such charges. <br> <br> Furthermore my husband and I NEVER get phone calls at home because of the lack of signal - and we're not living in Timbuktu - we live in Kloof, Durban. So what am I paying for???? <br> <br> How can you get 2GB data for R99 elsewhere but MTN charge you your entire salary without warning??<br> <br> This is ***** as far as I'm concerned, it should notify you that your data limit has been reached and that you will be charged a different rate going forward. <br> <br> <br>
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MTN South Africa's replyOfficial
13 Jul 2015, 10:03Hello smcgeer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that on your invoice dated 2015-06-20 you were mostly billed for internet connections.
Please always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function you can deactivate your mobile data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that on your invoice dated 2015-06-20 you were mostly billed for internet connections.
Please always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function you can deactivate your mobile data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
REQ:***
Best regards,
MTN South Africa's reply13 Jul 2015, 10:03
Official
Hello smcgeer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that on your invoice dated 2015-06-20 you were mostly billed for internet connections.
Please always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function you can deactivate your mobile data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that on your invoice dated 2015-06-20 you were mostly billed for internet connections.
Please always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function you can deactivate your mobile data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
REQ:***
Best regards,