Incomptence whilst money is on their side

<p>I was assisted by Hagashni Naidoo from MTN for a data sim contract, and I advised that I would like to keep my current cell nr.</p> <p>On 12/09/2016 my data sim was delivered and I activated it.I later learnt from the customer care from MTN that my old number that I had asked to keep is no longer my number and I was given another number.</p> <p> </p> <p>This is unacceptable to say the least, and now I am told I need to go to a walk in branch for a sim swap.</p> <p>I will not go to a branch, as it is highly inconvenient and am always in meetings during branch operating hours.</p> <p> Kindly ensure this is sorted with utmost urgency and stop the incompetence. ou're good at taking business but fail to follow through all the said requirements.</p> <p> </p>