Incomplete upgrade

I have upgraded to a MTNChoice 100 account 4 weeks ago. Also included in this upgrade was the Galaxy S6 edge. As part of this contract there is supposed to be 200 sms's and 300MB of data.<br> <br> I am already in the new billing month and the sms's and the data bundle has not yet been loaded and I am paying the current OOB rates for both.<br> <br> Also, the insurance has not been loaded for the S6. I have confirmed with the store that the documents was sent on, and a response was received, but nothing was loaded still.<br> <br> Trying to contact MTN is a nightmare, I have loaded several service queries, and they were all closed with no one contacting me or explanations. . I have emailed customer care and the only response was from the automated message that somebody will contact me. Still waiting for that someone. Phoning 808 is useless as you get cut off within average 3 minutes every time.This is now been ongoing for 3 weeks without any response from MTN. Is there somebody actually working there anymore?