INCOMPLETE ORDER EVEN AFTER TAKING FOREVER TO DELIVER

Further to my response above. Eventually contact was made and the handset was deliveredon the 30 September 2017. I took out the contract smart S+ R619 for the LG G6 which comes with a free LG K4. the K4 was not included in the delivery parcel. I have mentioned this almost imediately to"Nandipha Kundulu and also informed "Khoza, Nosipho", "Wright, Theresa A." To date i have not received any solid feedback as to why this free handset was not provided to me. This is unacceptable service. I am to my witsend trying to resolve this, i have even suggested to cancel the contract which seems to be alot easier for Nandipha to arrange then providing me with my handset thats suppose to be free on this contract! Please investigate this matter urgenty and provide me with solid feedback. I have alot of email correspondence (that actually means nothing) because nobody phones you. I am afraid of sending the phone back and then nothing also happens ie the contract never gets cancelled and i end up having to pay for things i totally do not have! Unacceptable that even the supervisors are doing dito about this.