Incompitent staff and **** too!
<p>Debit order did not go off end of October, I called in to find out why, I was told my account was fine and up to date, thought it was a bit weird, a few days later I phoned in again to confirm this spoke to a second consultant, was informed my account was up to date.</p> <p>On the 18th November 2016, received an sms from MTN credit management saying "please be advised MTN had some technical glitches and your debit order for 31/10/2016 was not submitted, kindly advise if we can send a once off debit order or can we arrange for a double debit order for the end of november, or will you be able to do an eft or pay at absa......, we sincerley appologize for inconveineince caused..... kind regards MTN credit management.</p> <p>1st problem is I was misinformed by your call centre staff.</p> <p>2nd problem, I can't respond to the SMS as it only says MTN, and has no reply option.</p> <p>3rd problem, after spending a long time on the phone, "chargeable" by the way ********** 000, I was told the credit department don't take calls, so how am I supposed to "kindly advise" as you put it, if I can't get hold of you?</p> <p>I was originally told that at some point I was charged upfront, I found this as to put it "weird".</p> <p>After been a customer for 18 years, i got to put up with these incompitent people.</p> <p>MTN, how do you intend on rectifying this issue (if at all), customers don't like to be misinformed.</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query to management for urgent assistance. You will be contacted soonest.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query to management for urgent assistance. You will be contacted soonest.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query to management for urgent assistance. You will be contacted soonest.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query to management for urgent assistance. You will be contacted soonest.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query to management for urgent assistance. You will be contacted soonest.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query to management for urgent assistance. You will be contacted soonest.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query to management for urgent assistance. You will be contacted soonest.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query to management for urgent assistance. You will be contacted soonest.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query to management for urgent assistance. You will be contacted soonest.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query to management for urgent assistance. You will be contacted soonest.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie